Our Privacy Policy

1. Why this privacy policy?

AV Prestations (hereafter referred to as “We”) attaches great importance to the protection of your privacy and your personal data. We collect and process your personal data in accordance with the European Regulation of April 27, 2016 on the protection of personal data (Regulation (EU) 2016/679).

We want to inform you of any processing operations involving your personal data and your rights in this regard. By using our website, you expressly agree to the collection and processing of some personal data by AV Prestations in the manner described here below.

We reserve the right to make changes to our Privacy Policy at any time. For this reason, we advise you to consult our privacy policy regularly.

2. Who processes your personal data?

AV PRESTATIONS SRL

Rue de Huppaye 40
1315 Glimes
Belgium

BE0546.967.261

3. What personal data do we collect?

In principle, we obtain the personal data directly from you via our contact form, via email or via phone. Below are listed the categories of data concerned by the processing:

Your identification information (name, first name address, e-mail, telephone, etc.)
Your business function
Your company details
Your contact information

However, if you choose to register through a social media account (for example LinkedIn), this information is collected through your social media profile. We recommend that you consult the privacy policy of your social media service provider to determine which data is processed by your social media service provider when you use the social media login function.

4. Why do we collect data?

We collect your personal data for the sole purpose of providing you with an optimal, personalized and secure experience of using this website.

The processing of your personal data is essential for the proper functioning of the website and the provision of our services. We undertake to process your personal data exclusively for the following purposes:

Respond to contact requests;
Contact you for legitimate business purposes;
Ensure the processing of orders and the delivery of services or products;
Provide after-sales service;
Manage the contractual relationship;
Enable billing and account management;
Offer you a general but also personalized service, including the sending of useful information, newsletters, the provision of support and the follow-up of complaints;
Keep you informed about new services or products we are offering (direct marketing), with your prior permission.

You exercise control over the data you provide to us. When data are incomplete or erroneous, we reserves the right to interrupt or suspend, temporarily or permanently, certain operations.

5. Do we share your data with third-parties?

Your personal data are intended to be used exclusively for internal purposes. Your personal data will not be sold, given or transmitted to third parties without your prior consent. We take all possible preventive measures to prevent a data breach.

6. Do we use cookies?

During your visit to our website, cookies may be placed on the hard drive of your computer. We use cookies to provide an optimal user experience to our regular visitors. Certain data is collected for statistical purposes. This data allows us to optimize your user experience.

If you visit our website, we advise you to activate your cookies. However, you are free to disable them via your browser settings if you prefer to do so. Please read our Cookies Policy for more information.

7. What rights do you have over your data?

7.1. Guarantee of fair and lawful processing

Your personal data is always processed in accordance with the legitimate purposes explained in point 4. They are collected and processed in an adequate, relevant and non-excessive manner, and are not kept longer than necessary to achieve the purposes pursued.

7.2. Permission to access

If you are able to prove your identity, you have the right to obtain information about the processing of your data. You therefore have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data are transmitted, the criteria used to determine the retention period of the data, and the rights you can exercise over your data.

7.3. Right of rectification

Inaccurate or incomplete personal data can be corrected. You can send us a written request including the data to be changed to getintouch@valorizesolutions.com

7.4. Right to erasure (or “right to be forgotten”)

You also have the right to obtain the erasure of your personal data in the following cases:

Your personal data is no longer necessary for the purposes;
You withdraw your consent to the processing and there is no other legal basis for the processing;
You have validly exercised your right of opposition;
Your data has been unlawfully processed;
Your data have to be erased for compliance with a legal obligation.

7.5. Right to restriction of processing

In certain cases, you have the right to request the limitation of the processing of your personal data, in particular in the event of a dispute as to the accuracy of the data, if your data has been processed unlawfully, if the data is necessary in the context of legal proceedings or the time necessary for AV Prestations to verify that you can validly exercise your right to erasure.

7.6. Right to object

You also have the right to object at any time to the processing of your personal data. We will cease processing your personal data, unless it can demonstrate that there are compelling legitimate grounds for the processing which prevail over your right to object.

7.7. Right to data portability

You have the right to obtain all personal data that you have provided to us in a structured, commonly used and machine-readable format. At your request, this data can be transferred to another service provider, unless this is technically impossible.

7.8. Right to withdraw your consent

You can withdraw your consent to the processing of your personal data at any time. The withdrawal of your consent does not affect the validity of the processing operations prior to the withdrawal.

8. How can you exercise your rights?

To exercise your rights, you can send an email to getintouch@valorizesolutions.com. We will notify you immediately when such a request has been received. We will respond as soon as possible, and no later than thirty (30) days after the request has been received.

If you are still dissatisfied with our answer, then you are at liberty to file a complaint with the Belgian Data Protection Authority. For more information, go to www.dataprotectionauthority.be.