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Conflict Ease

Managing Conflicts and Difficult Conversations

Brief overview

In the “Conflict Ease” training module, participants will delve into the realms of conflict management and mastering challenging discussions. This training equips leaders with the ability to foster psychological safety, effectively manage conflicts, and conduct tough conversations that drive innovation and growth. Through practical exercises and interactive sessions, participants will develop strategies to navigate conflicts and conversations with confidence.

Duration and timeline

Objectives

Instill a climate of psychological safety for open communication.
Recognize conflicts as sources of opportunities, innovation and growth.
Learn conflict resolution models and non-violent communication techniques.
Apply "Dare to Lead" concepts for approaching difficult conversations.
Develop communication skills, including body language and media usage.

Course content

The Foundation of Conflict Management:

Understand the significance of open communication and its impact on dialogue. Explore strategies to establish, nurture, and assess a culture of trust within teams.

Leveraging Conflicts for Growth:

Discover conflicts as catalysts for innovation and growth. Apply model for conflict resolution. Practice non-violent communication techniques for constructive conflict handling.

Mastering Difficult Conversations:

Utilize “Dare to Lead” principles for guiding challenging conversations. Prepare for tough conversations using self-awareness and courage. Learn techniques to navigate diverse personality types and situations.

Effective Communication Strategies:

Enhance communication impact through words, body language, and media usage. Understand push/pull techniques and role authority usage. Decode situations for desired impact and learn spatial relationship dynamics.

Solid Agreements and Positive-No Technique:

Learn the art of making solid agreements. Apply the power of a positive “no” to ensure alignment with corporate goals.

Outcomes

Enhanced conflict management skills for growth and innovation.
Confidence in conducting difficult conversations.
Improved communication effectiveness, including body language and media usage.
Practical strategies to navigate conflicts and conversations.
Increased capability in creating collaborative solutions through dialogue.

Who should attend?

Directors or Leaders handling daily challenging conversations.
Business Managers overseeing diverse teams and willing to ensure harmonious operations and successful partnerships
Account Managers nurturing and maintaining critical client relationships.
Sales representatives facing recurring objections from customers.
Anyone involved in difficult conversations and willing to transform challenging situations into opportunities.