In many companies, people are promoted to management because they were strong individual contributors. The logic seems obvious: if someone is a great salesperson or expert, they should be able to lead others. In reality, the transition is often much harder.
Many managers find themselves in a difficult position. They want to help their teams perform, but they often fall into the same pattern: giving solutions too quickly, taking over the problem or telling people what they should do.
In the short term it works. In the long term it creates dependency, limits autonomy and leads to frustration.
The « Manage & Coach » module helps managers step back from this reflex and develop a different approach: the manager-coach posture. Instead of solving every problem themselves, managers learn how to guide conversations that help people think, clarify their objectives and take responsibility for their actions.
The same approach is also extremely valuable for sales professionals. When salespeople adopt a coaching posture with their clients, conversations become deeper, more strategic and more valuable. Instead of pushing solutions, they help their clients step back, think things through and find the best way forward themselves. In a world where products and services are increasingly comparable, the quality of the conversation often makes the difference.
This module is delivered by Professional Certified Coaches, ICF members.
Participants will explore the different roles they play in their daily interactions: manager, mentor, trainer and coach.
They will learn when each posture is useful and how adopting a coaching approach can help develop autonomy, responsibility and stronger decision-making, whether with team members or clients.
A good coaching conversation does not happen by accident.
Participants will discover a simple framework that creates the right environment for open and constructive dialogue.
The BRIC principles guide this framework:
Be kind
Respect
Involvement
Confidence
These principles help managers and sales professionals hold conversations that are both demanding and supportive.
One of the key tools introduced during the workshop is the AME method (Action – Method – Emergence).
This structure helps participants guide conversations in a clear and practical way:
clarifying the objective
identifying obstacles or challenges
exploring options and new perspectives
defining concrete actions and commitments
The goal is simple: instead of saying “Here is what you should do,” the leader helps the other person build their own solution and commit to it.
Many conversations fail because people listen only to respond.
Participants will learn how to listen differently and ask questions that open new perspectives.
These skills are particularly valuable in situations such as:
one-to-one meetings with team members
performance discussions
post-meeting debriefs
complex client conversations
The techniques learned will be applied directly to the situations participants face in their day-to-day work.
For managers, this includes:
helping a team member find their own solutions rather than giving the answer
leading one-to-one conversations that result in clear decisions
handling a difficult situation without avoiding the issue or creating unnecessary tension
addressing a behavior while maintaining the relationship
For sales professionals, the focus is on:
helping a client who is hesitating put into words what is really blocking their decision
moving a discussion forward when the client remains vague or doesn’t commit
reframing a conversation that shifts too quickly to price or solution
turning a meeting into a genuine moment of reflection for the client
Discover our methodology
Curious to see how this could help your managers or sales team? Let’s talk.
